Cancellation & Return Policy


  • At K.A. & SONS Jewellers, we prioritize customer satisfaction. In the event that you are not completely satisfied with your purchase, we offer a convenient cancellation process. Whether you choose to cancel your order online or visit our showroom, you have the flexibility to do so before the product has been shipped or delivered. Rest assured that if you decide to cancel, we will refund the entire amount of your order.
  • To initiate the cancellation, simply provide us with the reason for your decision, and our team at K.A. & SONS Jewellers will carefully review and approve your request based on valid reasons. We strive to ensure a smooth and seamless experience for our customers, even in the event of a cancellation.

We strive to make the cancellation process as convenient as possible for our customers. If you wish to cancel your order, kindly contact our customer service team or visit our showroom to initiate the cancellation procedure. Our dedicated staff will guide you through the necessary steps and assist you in processing your cancellation request.


At K.A. & SONS Jewellers, we value your satisfaction above all else. If, for any reason, you find yourself less than completely delighted with your purchase, we are here to assist you in resolving the issue or exchanging the product. Please take a moment to familiarize yourself with the following terms and conditions of our exchange policies:

7 Days Exchange Policy :

We have a customer-friendly exchange policy that allows you to exchange your purchased ornaments within 7 days, provided certain conditions are met. Please take note of the following guidelines:

  1. Eligibility: The exchange is applicable for ornaments purchased from us. The product must be returned to us in undamaged and unused condition, accompanied by the original invoice.
  2. Weight and Rate: We understand that maintaining the weight and rate of the exchanged ornaments is important to you. Hence, we assure you that there will be no reduction in weight or rate during the exchange process.
  3. Timeframe: The exchange request should be made within 7 days from the date of purchase. Please ensure that the product is returned within this timeframe to avail of the exchange option.
  4. Return Process: To initiate the exchange, kindly bring the product along with the invoice to our showroom. Our team will carefully inspect the item to ensure it meets the exchange criteria.
  5. Exclusions: Please note that customized products cannot be exchanged. However, all other non-customized products are eligible for exchange, subject to the specified conditions.

At K.A. & SONS Jewellers, we value your satisfaction and strive to make the exchange process as convenient as possible. Should you have any further questions or require assistance, please do not hesitate to contact our dedicated customer service team.

Lifetime Buyback program :

Introducing our exclusive Lifetime Buyback program at K.A. & SONS Jewellers, where we offer buyback services for all types of jewelry, including gold, diamonds, and silver. Here’s what you need to know:

  1. Eligibility: To avail of the buyback service, you will need to present the original tax invoice that was issued to you at the time of purchase. This invoice serves as proof of the jewelry’s authenticity and purchase from our showroom.
  2. Buyback Process: Initiating the buyback process is simple. To get started, you can schedule an appointment with our customer care executive at 8100650651. Our showroom is conveniently located at K.A. & SONS Jewellers, 16/1b, Topsia Road (South), Kohinoor Market, Kolkata – 700046.
  3. Lifetime Buyback: Our buyback program is designed to provide you with flexibility throughout your lifetime. You can choose to sell back your jewelry whenever you desire, ensuring a hassle-free experience.

At K.A. & SONS Jewellers, we are committed to providing comprehensive services to our valued customers. Our Lifetime Buyback program enables you to receive fair value for your jewelry, giving you peace of mind and a seamless process. For further information or to initiate the buyback procedure, please contact our customer care executive and schedule an appointment at our showroom.

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